Live, Exceptionally.
Join Us
Sign up to receive our newsletter for access to exclusive offers, new home alerts, travel tips and members only deals and discounts.
Legal
At Covara (“Covara”, “we”, “our”, or “us”), we are committed to protecting your privacy, safeguarding your personal information, and maintaining the confidentiality and trust of our guests, homeowners, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, make an enquiry, submit a booking, stay at a property managed by Covara, communicate with our team, or otherwise interact with our hospitality services. By using our website or services, you agree to this Privacy Policy.
Covara Pty Ltd is an Australian hospitality and accommodation management company specialising in luxury short-term and medium-term stays.
We work with property owners, guests, booking platforms, hospitality providers, service partners, and technology providers to deliver accommodation and guest experiences.
Covara recognises the importance of privacy, discretion, and guest confidentiality.
We take reasonable steps to ensure personal information is handled securely, responsibly, and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Covara does not sell personal information to third parties.
We may collect personal information including:
Full name; date of birth; government-issued identification; driver licence or passport information; selfie verification images; guest names and occupancy details.
Email address; phone number; residential address; emergency contact details.
Reservation dates; property preferences; travel details; concierge requests; guest communications; housekeeping or maintenance requests; special occasions or service preferences.
Billing address; transaction records; security deposit or pre-authorisation details; partial payment card information.
Payment processing is handled securely through third-party payment providers. Covara does not store full payment card numbers on its systems.
When using our website, we may automatically collect IP address, browser type, device information, operating system, website usage data, referral URLs, session information, and cookie and analytics data.
Certain properties may utilise smart locks, access systems, external security cameras, noise monitoring devices, alarm systems, WiFi systems, or building access logs. These systems may collect operational or security-related information during a stay.
Covara does not permit surveillance devices inside private internal living spaces, bedrooms, or bathrooms.
We may collect information directly from you, through our website, during booking enquiries, during guest verification, through booking platforms, through payment providers, through hospitality partners, or through communications with our team.
This may include information collected through Airbnb, Booking.com, Vrbo, Expedia, Stayz, Marriott Homes & Villas, Hostaway, Stripe, guest verification providers, CRM systems, marketing platforms, and hospitality software providers.
We collect personal information to process bookings, verify guest identity, prevent fraud, facilitate check-in and support, communicate with guests, provide hospitality and concierge services, process payments and refunds, enforce Terms & Conditions, manage property operations, protect guests, owners, neighbours, and staff, comply with legal obligations, improve our services, personalise guest experiences, and maintain the safety and security of properties.
To protect our guests, homeowners, neighbours, and properties, Covara may conduct guest verification and fraud prevention checks.
This may include government ID verification, selfie verification, payment verification, occupancy verification, fraud screening, and risk assessments.
Failure to complete requested verification may result in cancellation of a booking or refusal of access to a property.
Some properties managed by Covara may utilise external CCTV, smart doorbells, noise monitoring technology, access control systems, or alarm systems.
These systems are used solely for property protection, guest safety, security monitoring, occupancy compliance, and enforcement of house rules.
Covara does not permit surveillance devices inside bedrooms, bathrooms, or private internal living areas.
By proceeding with a booking or entering a Property, Guests acknowledge and consent to the lawful use of disclosed monitoring systems.
Our website may use cookies, analytics tools, Meta Pixel, Google Analytics, remarketing technologies, session tracking, and similar technologies.
These tools help us improve website functionality, understand website usage, personalise experiences, measure marketing effectiveness, and improve advertising relevance.
You may disable cookies through your browser settings, although certain website functionality may be affected.
Certain communications and operational processes may be facilitated using automation tools, workflow systems, or AI-assisted technologies.
These systems may support guest messaging, booking administration, service coordination, operational efficiency, and customer support.
All reasonable efforts are taken to ensure information handled through such systems is managed securely and appropriately.
We may send booking confirmations, operational communications, hospitality updates, destination inspiration, promotions, and marketing communications related to Covara services.
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
Operational or booking-related communications may still be sent where necessary.
We may disclose personal information where reasonably necessary to property owners, hospitality partners, booking platforms, payment providers, guest verification providers, tradespeople, cleaners, concierge providers, insurers, legal advisors, regulators, or law enforcement authorities.
We only disclose information where reasonably required to provide services, facilitate bookings, maintain property operations, protect legal rights, investigate incidents, or comply with legal obligations.
Some third-party systems and service providers used by Covara may store or process information outside Australia.
Where this occurs, Covara takes reasonable steps to ensure appropriate privacy and security protections are maintained.
Covara takes reasonable technical, operational, and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include encrypted systems, secure payment gateways, cloud security infrastructure, restricted-access systems, password protections, internal confidentiality procedures, and operational security controls.
However, no electronic transmission or storage system can be guaranteed completely secure.
In the event of a suspected data breach, Covara will take reasonable steps to investigate the incident, contain unauthorised access, mitigate risks, and comply with applicable legal obligations, including any mandatory notification requirements.
Covara retains personal information only for as long as reasonably necessary to provide services, comply with legal obligations, maintain operational records, resolve disputes, enforce agreements, or protect legitimate business interests.
Information may be securely deleted or anonymised when no longer required.
You may request access to personal information we hold about you and request corrections where appropriate.
Covara may require identity verification before providing access to personal information.
Requests can be submitted using the contact details below.
Our website and communications may contain links to third-party websites, booking platforms, or services.
Covara is not responsible for the privacy practices, content, or security of third-party websites or providers.
Guests should review the privacy policies of those providers separately.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Nothing in this Privacy Policy excludes rights that cannot lawfully be excluded under Australian law.
Covara may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated effective date.
Continued use of our website or services constitutes acceptance of the updated Privacy Policy.
For privacy-related enquiries, requests, or complaints, please contact:
Covara Pty Ltd
Email: info@covara.com.au
Phone: +61 (02) 7257 7883
57 Macdonald Street, Sans Souci, NSW 2219
Sign up to receive our newsletter for access to exclusive offers, new home alerts, travel tips and members only deals and discounts.
