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Legal
These Guest Terms & Conditions (“Terms”) govern all bookings and stays arranged through Covara (“Covara”, “we”, “our”, or “us”). By making a reservation, submitting payment, or occupying a property managed or marketed by Covara, the Guest agrees to be bound by these Terms.
Accommodation / Property means the residence booked by the Guest through Covara.
Booking Summary means the reservation confirmation, invoice, listing, check-in information, House Rules, or any written communication confirming booking details.
Guest means the primary booking guest and all occupants, visitors, invitees, and approved animals associated with the reservation.
Host / Owner means the legal owner or authorised representative of the Property.
House Rules means any rules, instructions, manuals, guides, notices, or directions relating to the Property.
Stay means the booked occupancy period outlined in the Booking Summary.
(a) Covara acts as a booking, marketing, management, and hospitality service provider on behalf of Property Owners.
(b) The Guest acknowledges that the accommodation agreement is between the Guest and the Property Owner.
(c) Covara may act as the Owner’s authorised collection agent for accommodation payments, security deposits, damage claims, additional charges, refunds, and other amounts payable under these Terms.
(d) Covara may enforce these Terms on behalf of the Owner where required.
(a) All bookings are provided strictly for temporary short-term accommodation purposes only.
(b) No booking constitutes a residential tenancy, lease, exclusive possession, or any rights under residential tenancy legislation.
(c) Guests must not represent the Property as their permanent residence.
(a) A booking is only confirmed once payment has been received, guest verification requirements have been satisfied, and written confirmation has been issued by Covara.
(b) Covara reserves the right to decline, cancel, or refuse any booking at its discretion prior to check-in.
(a) Guests may be required to provide government-issued photo identification, a selfie holding identification, credit card verification, residential address, guest names and ages, and signed Terms & Conditions.
(b) Failure to complete verification may result in cancellation without access being provided.
(c) Covara reserves the right to cancel bookings suspected of fraud, unauthorised third-party use, false information, high-risk activity, parties, unlawful activity, or chargeback risk.
(d) Merchant fees and payment processing costs may be non-refundable for cancelled bookings.
(a) Payment terms are outlined during booking confirmation.
(b) All balances must be paid in full prior to check-in unless otherwise agreed in writing.
(c) The Guest authorises Covara to charge the payment method on file for accommodation charges, extensions, damages, excessive cleaning, smoking remediation, late check-out, additional guest charges, call-out fees, locksmith fees, or other costs arising under these Terms.
(d) Merchant processing fees may apply to direct bookings and may be non-refundable.
(a) Covara may place a security hold or pre-authorisation on the Guest’s payment method prior to check-in.
(b) Security holds may vary depending on property value, booking duration, guest profile, event periods, or Property risk profile.
(c) The Guest authorises Covara to deduct reasonable costs associated with damage, theft, excessive cleaning, smoking, missing items, unauthorised pets, additional guests, lockouts, noise complaints, strata fines, or breaches of these Terms.
(d) Security holds may remain pending for up to fourteen (14) days following departure while inspections are completed.
(a) Cancellation terms are specified at the time of booking and may vary by Property, season, booking platform, or stay duration.
(b) Third-party platform bookings remain subject to the cancellation policies of the originating platform.
(c) Refunds will not be provided for change of mind, weather, local construction, neighbour noise, transport disruptions, utility interruptions, personal emergencies, dissatisfaction with subjective aspects of the Property, or failure to read listing descriptions and House Rules.
(d) Covara strongly recommends all Guests obtain comprehensive travel insurance.
(e) Merchant processing fees may be deducted from refunds where permitted by law.
(a) Standard check-in time is from 3:00pm unless otherwise advised.
(b) Standard check-out time is before 11:00am unless otherwise advised.
(c) Unauthorised early check-in or late check-out may incur additional charges.
(d) Guests remaining beyond check-out without approval may incur additional nightly charges, be liable for relocation costs of incoming guests, and be subject to immediate removal.
(e) Keys, remotes, fobs, and access devices must be returned as instructed.
(f) Guests may be charged for lost keys, locksmith attendance, replacement locks, remote replacement, or security-related call-outs.
(a) The Owner, Covara, cleaners, maintenance contractors, tradespeople, or authorised representatives may access the Property during emergencies, for urgent repairs, safety concerns, inspections, maintenance, or suspected breaches of these Terms.
(b) Reasonable notice will be provided where practicable.
(a) Properties must only be used for lawful residential accommodation purposes.
(b) Strictly prohibited activities include parties, events, commercial functions, unauthorised gatherings, filming, photography shoots, content creation, influencer events, weddings, or business activities.
(c) Any unauthorised event or commercial activity may result in immediate eviction, cancellation without refund, security call-out fees, additional cleaning charges, and liability for all associated losses.
(d) Guests must not move furniture, tamper with security devices, access locked cupboards or owner storage, or interfere with utilities or equipment.
(a) Guests must respect neighbours, strata by-laws, and local council regulations.
(b) Noise must be minimised after 10:00pm.
(c) Any behaviour causing nuisance, disturbance, excessive noise, or neighbour complaints may result in security attendance, immediate eviction, cancellation without refund, and additional charges.
(d) Guests are responsible for any strata fines or penalties caused during the Stay.
(a) Occupancy must not exceed the approved number of guests stated in the Booking Summary.
(b) Unauthorised visitors or overnight guests are prohibited unless approved in writing.
(c) Additional guest charges may apply.
(a) Pets are only permitted where approved in writing.
(b) Guests remain fully responsible for pet behaviour, cleaning, property damage, neighbour disturbance, and compliance with local laws.
(c) Unauthorised pets may result in additional cleaning and remediation charges.
(a) Smoking, vaping, e-cigarettes, and illegal substances are strictly prohibited inside all Properties unless explicitly authorised.
(b) Evidence of smoking may result in specialised cleaning, deodorising, linen replacement, and loss-of-income charges.
(c) Illegal or immoral activity is strictly prohibited and may be reported to authorities immediately.
(a) Guests acknowledge that Properties are privately owned homes and may differ slightly from photography or descriptions due to wear and tear, styling updates, seasonal changes, maintenance, or owner modifications.
(b) Covara does not guarantee uninterrupted operation of WiFi, streaming services, appliances, lifts, pools, spas, air conditioning, utilities, or smart home systems.
(c) Maintenance issues should be reported immediately.
(d) Guests must provide reasonable access for repairs.
(e) Compensation will not be provided where issues are outside Covara’s reasonable control.
(a) Some Properties may utilise external security cameras, noise monitoring devices, alarms, or smart home technology for safety and security purposes.
(b) No surveillance devices are installed within private internal living spaces or bathrooms.
(c) By proceeding with a booking, the Guest consents to the lawful use of such systems.
(a) Guests must leave the Property in a reasonably clean and tidy condition.
(b) Guests are liable for damage, theft, excessive mess, missing items, additional cleaning, rubbish removal, or breach-related costs.
(c) Damage must be reported immediately, regardless of fault.
(d) Failure to report damage may result in full replacement charges.
(a) Guests are responsible for their own belongings during the Stay.
(b) Covara and Property Owners accept no responsibility for theft, loss, or damage to personal property.
(c) Lost property retrieval may incur postage costs, handling fees, and administration charges.
(a) To the maximum extent permitted by law, Guests release and indemnify Covara, the Owner, and their contractors, employees, and agents from all claims, losses, liabilities, damages, expenses, or costs arising from the Guest’s Stay, use of the Property, Guest conduct, or breach of these Terms.
(b) Guests occupy and use the Property entirely at their own risk.
(c) Guests acknowledge that facilities such as pools, spas, balconies, fireplaces, stairs, waterfronts, gyms, and outdoor areas may present inherent risks.
(d) Nothing in these Terms excludes rights under Australian Consumer Law that cannot legally be excluded.
(e) To the extent permitted by law, Covara’s total liability is limited to the total accommodation amount paid for the booking.
(a) Guests must notify Covara of any issue during the Stay and provide a reasonable opportunity to resolve it.
(b) Complaints raised after departure where no opportunity to rectify was provided may not be considered.
(c) Covara reserves discretion regarding remedies, relocation offers, refunds, or compensation.
Covara and Property Owners are not liable for delays, interruptions, cancellations, or failures caused by events beyond reasonable control including extreme weather, natural disasters, government restrictions, pandemics, utility failures, internet outages, building works, pest infestations, transport disruptions, or acts of third parties.
Guest information may be collected, used, and disclosed in accordance with Covara’s Privacy Policy and applicable Australian privacy laws.
All content, photography, branding, copy, guides, itineraries, and materials published by Covara remain the intellectual property of Covara or its licensors and may not be copied, reproduced, or used commercially without written consent.
These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising from these Terms or any booking shall be subject to the exclusive jurisdiction of the courts of New South Wales.
(a) These Terms, together with the Booking Summary and House Rules, form the entire agreement between the parties.
(b) If any provision is deemed invalid or unenforceable, the remaining provisions continue in full force and effect.
(c) Covara reserves the right to amend these Terms from time to time.
(d) Continued use of the Property or booking platform constitutes acceptance of the latest version of these Terms.
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